Privacy Policy

Last Updated: 12-06-2024

Barclayex (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our website, platform, and services.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, address, email, phone number, date of birth, and identification details necessary to comply with regulatory requirements.
Financial Information: Banking details, payment information, and transaction history to facilitate trading and fund withdrawals.
Technical Information: IP address, browser type, device information, and cookies for platform security and functionality.
Usage Information: Data on how you use our platform, including trade history and preferences.

2. How We Use Your Information

Your information is used for the following purposes:

Account Setup and Verification: To create, verify, and manage your account.
Transaction Processing: To facilitate deposits, trades, and withdrawals.
Customer Support: To assist with inquiries, troubleshooting, and customer service requests.
Regulatory Compliance: To comply with legal requirements, including anti-money laundering (AML) and “Know Your Customer” (KYC) laws.
Security and Fraud Prevention: To monitor platform security, detect fraudulent activity, and prevent unauthorized access.
Improvement of Services: To analyze and enhance our services, improve platform functionality, and personalize user experience.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following circumstances:

With Service Providers: To facilitate our services, we may share data with third-party providers such as payment processors, cloud services, and KYC verification partners.
For Legal Compliance: If required by law, we may disclose information to comply with regulatory obligations or in response to a valid legal request.
With Affiliates and Partners: In cases where we collaborate with trusted partners to offer you additional services or benefits.
During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We use industry-standard security measures, including encryption, firewalls, and two-factor authentication (2FA), to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: Request access to your personal data and obtain a copy of it.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data, subject to regulatory obligations.
Restriction: Request that we limit the processing of your data.
Portability: Request to receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for certain purposes.
To exercise these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, remember preferences, and collect usage data. You may adjust your browser settings to refuse cookies; however, this may affect the functionality of our platform. For more information, refer to our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, and resolve disputes. When no longer needed, data is securely deleted or anonymized.

8. International Data Transfers

Your data may be transferred and processed outside your home country to provide our services. We ensure that data transfers comply with applicable data protection laws by using legally recognized safeguards.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect information from minors. If we become aware of any data collected from minors, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When changes are made, we will post the updated policy on our website and update the “Last Updated” date. Your continued use of our services constitutes acceptance of the updated policy.